chase credit card terminal customer service

CHASE CREDIT CARD TERMINAL CUSTOMER SERVICE FREE

However, this is only recommended for people with advanced-level development skills. This includes access to Chase Merchant Services SDK, and support is available. If you’re on the lookout for customized solutions and are technically comfortable, Chase allows access to its development center. While most suitable for businesses in the US, Chase Payment Solutions still offers payment support for over 100 currencies globally. Ultimately, this helps you understand your customers better and make better business decisions.

CHASE CREDIT CARD TERMINAL CUSTOMER SERVICE FREE

Reporting and InsightsĬhase Payment Solutions offers a comprehensive reporting suite, including real-time data, charts and trends, and analytical reports free of charge. This lets you accept card payments through the Chase Mobile app, and you will receive the funds on the same day. If you are a Chase business banking customer, you can use QuickAccept. Using the virtual terminal attracts lower processing costs. We suggest buying a terminal, as the ‘free’ terminal has extensive T&Cs and early exit fees if you wish to stop using the product.Ĭhase offers a virtual terminal, allowing you to use your computer or phone as a credit card terminal and avoid using bulky hardware.

This can be acquired through a one-off fee or a ‘free’ terminal with conditions. POS SolutionsĬhase Payment Solutions offer different POS systems that are right for your business. The process was easy, there was almost no wait time, and the customer agent we spoke with was knowledgeable.Ĭhase Payment Solutions offer customers the following features and functionalities via its payment processing solution: Merchant AccountĪs Chase is a payment processor and an acquiring bank, you will have guaranteed faster payments, and any issues can be dealt with directly with Chase. It was an easy process to go through, and there were no issues noted.įrom our experience, we would recommend calling the helpline as the first step. They detailed the benefits of using Chase Payment Solutions and talked us through the standard pricing options. The sales agent was polite, friendly, and helpful on the call back the following day. The screen also detailed the information that would be required when the callback occurred. Thankfully, after completing the form, we were shown the following screen, informing us that we’d receive a call back within 24 hours. These include hardware guides, and while it can be challenging to find the correct guide, the content is helpful.įinally, there is a form to fill out to get in touch with a customer service agent. Multiple online FAQs and resources are also available on the Chase Payment Solutions website. Still, this is aligned with our expectations, and the interaction was good. While the agent gave us the basic information, we were told that we would have to speak to an expert to discuss our individual case when we asked about negotiable rates. The customer support staff answered the call quickly after approximately one minute of hold time. We called on (877) 843-5690 to ask about pricing structures. We contacted each of these methods to test their responsiveness, helpfulness, and level of expertise the customer care agents gave.Ī 24/7 phone number is available for Chase Payment Solutions clients.

However, the downside of working with such a huge financial institution is that the level of service is not as personalized as it is with other smaller payment providers.Ĭhase Payment Solutions offers customer support via multiple methods. There is help at hand 24/7, 365 days a year, should it be needed. As you’d expect from one of the largest financial companies in the world, Chase Payment Solutions offers a wide range of customer service options.

Chase credit card terminal customer service